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Building sustainable contextual ambidexterity through routines: a case study from information technology firms

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Building sustainable contextual ambidexterity through routines: a case study from information technology firms

dc.contributor.author	Gil Marques, María
dc.contributor.author	Moreno Luzón, María Dolores
dc.date.accessioned	2022-05-02T09:45:27Z
dc.date.available	2022-05-03T04:45:07Z
dc.date.issued	2020	es_ES
dc.identifier.citation	Gil-Marques M, Moreno-Luzon MD. Building Sustainable Contextual Ambidexterity through Routines: A Case Study from Information Technology Firms. Sustainability. 2020; 12(24):10638.	es_ES
dc.identifier.uri	https://hdl.handle.net/10550/82491
dc.description.abstract	The purpose of this paper is to explain the role that routines play in achieving sustainable organisational ambidexterity in information technology (IT) firms. Our exploratory analysis of four case studies reveals the key importance of routines in setting the context for sustainable ambidexterity. Companies build up contextual ambidexterity through routines derived from normalization of processes, normalization of skills, and normalization of results. The findings of the study show that routines support IT professionals to decide whether to exploit or explore in each particular case. Firstly, the enabling character of explicit routines as a result of the normalisation of work processes and the freedom that IT professionals have when implementing them, allows IT professionals to balance exploitation and exploration. Secondly, companies build up contextual ambidexterity through normalisation of skills. Hence, IT professionals develop embedded implicit routines as a result of training. Thirdly, the findings of the study reveal how routines are settled through the normalisation of results that orientates performance towards satisfying customer demands, as well as supporting professionals in their efforts to balance between exploitation and exploration which is necessary to achieve sustainable ambidexterity in IT firms.	es_ES
dc.language.iso	en	es_ES
dc.subject	ambidexterity	es_ES
dc.subject	exploration	es_ES
dc.subject	exploitation	es_ES
dc.subject	routines	es_ES
dc.subject	capabilities	es_ES
dc.subject	it firms	es_ES
dc.title	Building sustainable contextual ambidexterity through routines: a case study from information technology firms	es_ES
dc.type	journal article	es_ES
dc.subject.unesco	UNESCO::CIENCIAS ECONÓMICAS	es_ES
dc.identifier.doi	10.3390/su122410638	es_ES
dc.accrualmethod	S	es_ES
dc.embargo.terms	0 days	es_ES