EhcoBUTLER is an Information and Communication Technology (ICT) solution funded by the EuropeanUnion (H2020; ID: 643566)and intended especially for elderly people with mild cognitive impairment (MCI) to improve their health, independence and quality oflife, particularly at the social level. The purpose of this study is to assess the acceptability of ehcoBUTLER based on a survey deliveredto potential users and actors involved in their care, exploring theirexpectations and preferences, while anticipating the system'sfunctional requirements. The survey was delivered online to 313participants (11% end users, 25% informal caregivers, 48% formalcaregivers and 16% administration/management staff) from eight countries. Participants rated the different functionalities ofehcoBUTLER positively, 86.1% perceiving it as an interesting and useful system. Likewise, they assessed it as a commerciallyattractive product (75.1%). End users expressed a stronger preference for the social module. Nevertheless, they would be ready topay a low monthly price for ehcoBUTLER. Professionals would be willing to pay choosing its functionalities modularly, but theywould also expect it to be funded by the National Health System, centres or businesses. The conclusion is that all participants foundehcoBUTLER interesting, useful and ergonomic. However, to effectively implement it, it is necessary to bridge the digital gap andaddress the issue of insufficient investment in products aimed atolder adults with cognitive impairment. To supplement cognitivetraining systems with social, emotional or entertainment functionalities could improve adherence to their use.