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The role of e-tutor competencies in postgraduate e-learning courses: spotlight on emotion management

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The role of e-tutor competencies in postgraduate e-learning courses: spotlight on emotion management

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dc.contributor.author Bustos Contell, Elisabeth
dc.contributor.author Porcuna Enguix, Luis
dc.contributor.author Serrano Madrid, José
dc.contributor.author Labatut Serer, Gregorio
dc.date.accessioned 2022-04-13T11:44:38Z
dc.date.available 2022-04-14T04:45:05Z
dc.date.issued 2021 es_ES
dc.identifier.citation Bustos-Contell E, Porcuna-Enguix L, Serrano-Madrid J, Labatut-Serer G. The Role of e-Tutor Competencies in Postgraduate e-Learning Courses: Spotlight on Emotion Management. Sustainability. 2021; 13(17):9716. es_ES
dc.identifier.uri https://hdl.handle.net/10550/82335
dc.description.abstract The role of e-learning in the existing and challenging educational era is crucial. However, it is necessary to overcome some drawbacks such as feelings of isolation and a lack of emotional contact. In this sense, emotion management is a key driver of student satisfaction in e-learning, which is significantly related to students’ motivation, learning, cognitive strategies, self-regulation, and personality antecedents in the classroom. This article examines an online postgraduate course in financial statements auditing, describing the resources used by the e-tutor to conduct affective tutorials, reduce students’ feelings of isolation, increase student involvement, and achieve success in e-learning. The results of a survey administered to 125 students over the period 2015 to 2020 indicate that students who receive emotional support have higher levels of satisfaction with the course in terms of all satisfaction indicators. In addition, female e-learning students are more satisfied with intensive e-tutor monitoring overall but are less gratified by non-face-to-face e-tools. Our study responds to the calls in the 2021–2027 Digital Education Action Plan to improve and reset education and training for the digital age. es_ES
dc.language.iso en es_ES
dc.subject e-learning es_ES
dc.subject interactive tutorial es_ES
dc.subject emotion management es_ES
dc.subject student satisfaction es_ES
dc.title The role of e-tutor competencies in postgraduate e-learning courses: spotlight on emotion management es_ES
dc.type journal article es_ES
dc.subject.unesco UNESCO::CIENCIAS ECONÓMICAS es_ES
dc.identifier.doi 10.3390/su13179716 es_ES
dc.accrualmethod S es_ES
dc.embargo.terms 0 days es_ES

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