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The sustainability of cruise tourism onshore: the impact of crowding on visitors’ satisfaction

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The sustainability of cruise tourism onshore: the impact of crowding on visitors’ satisfaction

dc.contributor.author	Sanz Blas, Sílvia
dc.contributor.author	Buzova, Daniela
dc.contributor.author	Schlesinger, María Walesska
dc.date.accessioned	2022-05-06T08:15:46Z
dc.date.available	2022-05-07T04:45:06Z
dc.date.issued	2019	es_ES
dc.identifier.citation	Sanz-Blas S, Buzova D, Schlesinger W. The Sustainability of Cruise Tourism Onshore: The Impact of Crowding on Visitors’ Satisfaction. Sustainability. 2019; 11(6):1510.	es_ES
dc.identifier.uri	https://hdl.handle.net/10550/82629
dc.description.abstract	The sustainability of cruise tourism has been questioned in relation to its negative effects on ports of call, among which crowding has recently become more pronounced. However, an understanding of how crowdedness influences cruise tourists’ experience onshore is lacking. The study analyzed online reviews on onshore experiences in the main European ports of call through Leximancer, an automated text analytics software. The results revealed that the perceived destination crowding was not always negatively evaluated by tourists, but was also discussed as a factor adding up to the authenticity of the visit under certain circumstances. Nevertheless, the evidence indicates that only human crowding might be positively assessed, while the spatial crowdedness was always reported as detracting from the enjoyment of the visit. The analysis also showed that the crowding phenomenon was represented differently in the accounts of the low, average and high satisfaction cruise tourists’ groups. The role of the guide, as well as the attractiveness of the sightseeing were identified as factors that can ameliorate the negative effect of crowding on the destination visit. The findings yield relevant implications for all actors involved in the cruise tourism activity, which should manage destination crowdedness in a more sustainably innovative way.	es_ES
dc.language.iso	en	es_ES
dc.subject	sustainability	es_ES
dc.subject	crowding	es_ES
dc.subject	cruise tourism	es_ES
dc.subject	leximancer	es_ES
dc.subject	satisfaction	es_ES
dc.subject	innovation	es_ES
dc.subject	port of call	es_ES
dc.subject	ewom	es_ES
dc.title	The sustainability of cruise tourism onshore: the impact of crowding on visitors’ satisfaction	es_ES
dc.type	journal article	es_ES
dc.subject.unesco	UNESCO::CIENCIAS ECONÓMICAS	es_ES
dc.identifier.doi	10.3390/su11061510	es_ES
dc.accrualmethod	S	es_ES
dc.embargo.terms	0 days	es_ES