NAGIOS: RODERIC FUNCIONANDO

Service quality scales and tourists with special needs: a systematic review

Repositori DSpace/Manakin

IMPORTANT: Aquest repositori està en una versió antiga des del 3/12/2023. La nova instal.lació está en https://roderic.uv.es/

Service quality scales and tourists with special needs: a systematic review

dc.contributor.author	Ferri Sanz, Mireia
dc.contributor.author	Durá Ferrandis, Estrella
dc.contributor.author	Garcés Ferrer, Jorge
dc.date.accessioned	2022-05-06T08:18:30Z
dc.date.available	2022-05-07T04:45:06Z
dc.date.issued	2019	es_ES
dc.identifier.citation	Ferri Sanz M, Durá Ferrandis E, Garcés Ferrer J. Service Quality Scales and Tourists with Special Needs: A Systematic Review. Sustainability. 2019; 11(14):3844.	es_ES
dc.identifier.uri	https://hdl.handle.net/10550/82630
dc.description.abstract	This paper reviews the most commonly used scales for measuring service quality in sustainable tourism destinations to analyse if the requirements of tourists with special needs are considered. Results highlight that most of the recent research on service quality in tourism published in scientific journals is focused on a relative reduced number of validated scales. Variables related to tourists with special needs are often omitted or represent a reduced weight in the complete scale. Thus, this paper highlights the importance of including variables that collect the perceptions of service quality in this target group to better understand the individual perception of service quality and to move forward to sustainable tourism, considering the social dimension.	es_ES
dc.language.iso	en	es_ES
dc.subject	service quality scales	es_ES
dc.subject	tourists with special needs	es_ES
dc.subject	sustainable tourism	es_ES
dc.subject	social dimension	es_ES
dc.title	Service quality scales and tourists with special needs: a systematic review	es_ES
dc.type	journal article	es_ES
dc.subject.unesco	UNESCO::SOCIOLOGÍA	es_ES
dc.identifier.doi	10.3390/su11143844	es_ES
dc.accrualmethod	S	es_ES
dc.embargo.terms	0 days	es_ES