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Are happy workers more productive? The mediating role of service skill use

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Are happy workers more productive? The mediating role of service skill use

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dc.contributor.author Salas Vallina, Andrés
dc.contributor.author Pozo Hidalgo, Manuela
dc.contributor.author Gil Monte, Pedro R.
dc.date.accessioned 2023-11-15T13:34:58Z
dc.date.available 2023-11-15T13:34:58Z
dc.date.issued 2020
dc.identifier.uri https://hdl.handle.net/10550/91177
dc.description.abstract The purpose of this paper is to examine the relationship between happiness at work and cross-selling performance in the banking sector. In addition, the mediating effect of service-skill use is analyzed in the relationship between happiness at work and performance. Confirmatory factor analysis is used by means of structural equation models to assess the relationship between happiness at work, service-skill use, and cross-selling performance. A sample of 492 financial service employees is examined. Results reveal that happiness at work positively and directly affects cross-selling performance. The study also shows that service-skill use plays a partial mediating role in the relationship between happiness at work and cross-selling performance. This research expands the theory of the happy productive worker perspective based on the job demands-resources model and defines and conceptualizes service-skill use. Employees who are happier at work cross-sell better, but their service-skill use mediates the effect of happiness at work on cross-selling performance.
dc.language.iso eng
dc.relation.ispartof Frontiers In Psychology, 2020, vol. 11, num. 456
dc.source Salas Vallina, Andrés Pozo Hidalgo, Manuela Gil Monte, Pedro R.(2020). Are happy workers more productive? The mediating role of service skill use Frontiers. In Psychology, 11 456. https://doi.org/10.3389/fpsyg.2020.00456
dc.subject salut en el treball
dc.subject productivitat laboral
dc.title Are happy workers more productive? The mediating role of service skill use
dc.type journal article
dc.date.updated 2023-11-15T13:34:59Z
dc.identifier.doi 10.3389/fpsyg.2020.00456
dc.identifier.idgrec 138898
dc.rights.accessRights open access

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