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dc.contributor.author | Marín García, Juan Antonio | |
dc.contributor.author | Bonavia Martín, Tomás | |
dc.contributor.author | Losilla, Josep Maria | |
dc.date.accessioned | 2017-09-26T16:58:41Z | |
dc.date.available | 2017-09-26T16:58:41Z | |
dc.date.issued | 2011 | |
dc.identifier.citation | Marín García, Juan Antonio Bonavia Martín, Tomás Losilla, Josep Maria 2011 Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers Service Industries Journal 31 12 2051 2066 | |
dc.identifier.uri | http://hdl.handle.net/10550/61094 | |
dc.description.abstract | Job satisfaction is particularly important in the service industry since it involves direct contact with customers and thus has a direct influence on company performance. We analyzed the impact of ten working conditions on job satisfaction by means of structural equation modelling in a representative stratified random sample of 1553 service sector employees in Catalonia (Spain). We found significant effects in social aspects (recognition of a job well done and social support), followed by psychological loads (emotional demands and job insecurity) and by task contents (development & meaning and predictability). These variables explained 50% of the variance in job satisfaction. | |
dc.language.iso | eng | |
dc.relation.ispartof | Service Industries Journal, 2011, vol. 31, num. 12, p. 2051-2066 | |
dc.subject | Psicologia social | |
dc.subject | Treball Aspectes psicològics | |
dc.title | Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers | |
dc.type | journal article | es_ES |
dc.date.updated | 2017-09-26T16:58:42Z | |
dc.identifier.idgrec | 075312 | |
dc.rights.accessRights | open access | es_ES |