Developing a blog trust scale via an international Delphi panel
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Sánchez Villar, Juan María; Bigné Alcañiz, J. Enrique
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Aquest document és un/a article, creat/da en: 2020
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Although trust is one of the most widespread and studied constructs in marketing and management, its definition, versatility and different application areas may have fostered a certain dispersion when measuring this concept. Despite the increasing importance of blogs, specific scales for, and measures of, trust have not been considered in the literature. This paper proposes a scale to measure online trust in the blog domain (Blog Trust Scale, BTS) through the development of an international Delphi panel consisting of 14 experts from 5 different countries. As a result, we have developed a solid measurement instrument of online trust in blogs, composed of 12 items and tested in four different countries. |
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Veure al catàleg Trobes
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