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B2B value co-creation influence on engagement: Twitter analysis at International Trade Show organizer

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B2B value co-creation influence on engagement: Twitter analysis at International Trade Show organizer

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dc.contributor.author Geldres Weiss, Skania
dc.contributor.author Kuster Boluda, Inés
dc.contributor.author Vila López, Natalia
dc.date.accessioned 2023-11-22T16:19:06Z
dc.date.available 2023-11-22T16:19:06Z
dc.date.issued 2023
dc.identifier.uri https://hdl.handle.net/10550/91336
dc.description.abstract Purpose - This paper studies, based on the theory of service-dominant logic, the effect of value co-creation practices (linking and materializing) on engagement dimensions (popularity, commitment and virality). The main objective is to analyze the influence of value co-creation practices on engagement at international trade shows organizer association on Twitter. Design/methodology/approach - This paper studies the usage of Twitter by the Specialty Food Association, which organizes one of the top five foods and beverage international trade show in the United States. To achieve the research objective, the authors have analyzed 1,608 posts on Twitter from the Twitter account @Specialty_Food. A content analysis was performed using Krippendorff's (2004) recommendations, and the data were analyzed using regression analysis with optimal scaling and Kruskal-Wallis Test. Findings - According to the results, some materializing practices influence popularity, commitment, virality and global engagement on Twitter. While the usage of some linking practices influences respectively commitment and popularity. Originality - These results provide valuable information for business-to-business (B2B) contexts and answer a research gap reported in previous literature, which affirms that more research is needed about the relationship between service systems and engagement. From a general view, to generate more engagement on social media in B2B contexts, it is recommended to prioritize posts that incorporate live and online events based on collaborative and dynamic human interactions, following by business ideas and business cases.
dc.language.iso eng
dc.relation.ispartof European journal of management and business economics, 2023, vol. 32, num. 3, p. 257-275
dc.source Geldres-Weiss, S., Küster-Boluda, I. and Vila-López, N. (2023), "B2B value co-creation influence on engagement: Twitter analysis at international trade show organizer", European Journal of Management and Business Economics, Vol. 32 No. 3, pp. 257-275. https://doi.org/10.1108/EJMBE-04-2022-0121
dc.subject negocis
dc.title B2B value co-creation influence on engagement: Twitter analysis at International Trade Show organizer
dc.type journal article
dc.date.updated 2023-11-22T16:19:06Z
dc.identifier.doi 10.1108/EJMBE-04-2022-0121
dc.identifier.idgrec 161209
dc.rights.accessRights open access

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